The Continuing Adventures of Just a Waiter - Going back to my CSR roots

 I have taken a few days off of work during my spring break.  It has been nice, and I have spent some time reflecting on my position at work and my importance to my department and fellow associates.  Not a huge amount of time because, after all, I'm on spring break.  But I have been thinking about it. As far as my position goes, I believe it has come time for me to do some reshaping.  I have a hard time saying no to things at work and that needs to change.  I am overextended in a lot of areas, and I need to do some culling of that.  Basically, I have taken on too many things over the years and it has become way too stressful for me.  I want to get back to what my actual job is...a CSR (Customer Service Representative).  While it's not the most glamorous job in senior living, it is a vital part of the system.  But most of what I do at work these days has nothing to do with being a CSR. 

That needs to change for a couple of reasons.  One is that my stress level is incredibly high.  When I take time away from work, my level is really down but when I'm there it's not.  Many of the things that I do that are non-CSR related either do not take much time to do or they are only occasionally like once a month or once a week.  The rest of the time I am sitting at the desk behind the front desk waiting on the phone to ring and that's all I do.  It stresses me out to be just sitting there doing next to nothing for hours.  But I don't want to add to what I already have to do even though it's not consistent on a daily basis.  The other main reason is because I now do not do many things that are part of the CSR job description.  Yes, I can rationalize things that I do and make them be CSR related but that's stretching it.  I am a certified trainer at work, but I don't train anyone.  And right now, I am thankful for that because I would not have the foggiest clue as to what to train a new hire in besides answering the phone.  It's just where I am right now and not where I need to be.  If I am going to be a CSR, I need to master all the things our CSRs are expected to do.  I have definitely fallen behind on that. 

So, when I go back into work next week, I am going to have to do some talking and getting things set up differently.  To be honest, I'm not really needed at work.  I'm the most expendable one in my department.  And I need that to change for my future.  That is all.