The Cell Phone Account - Escapades in Adulting

 

This week, I had to take over the cell phone account that I was once an additional line on.  I was filled the trepidation because I have heard such horror stories of dealing with cell phone companies.  But as an adult, I have never had to do this before.  For over a decade, I had a cell phone through my work.  Up until then, I had only had land lines.  Which I do miss, by the way.  Well, after work ended, Michael put me on his plan.  That was 2014 and I have had the same number ever since.

Michael changed his phone carrier several months ago and it was time for me to take over this account.  However, the charge was way too much for me to afford. There had been some miscommunication when Michael left the account.  I was supposed to be charged only what I had been paying to be the additional line, but it did not look like that was happening.  I know Michael spent several hours on the phone with them trying to get this fixed but to no avail.  And, I'm pretty sure that it was not a very friendly exchange.  Ah, well.

So, I had been looking at changing carriers because I could get a better deal with someone else.  I did my research and settled on Spectrum.  I have them for internet and I have been pleased with the service I have had for the past two years.  And I could bundle the services, get a new phone, and still come under budget.  Sounds pretty great. 

I called T-mobile to cancel the service.  I was quite nervous because, as I said earlier, I have never done this before.  But, I'd had a difficult day at work so I was prepared for battle. The gentleman I spoke with from customer service couldn't have been nicer. On a side note, I work in customer service so I know what it's like to be on the other end of it.  And from that point of view, if you're nice to me I will be nice to you and go above and beyond to help you out.  So that is what I went into this conversation with.

I explained my situation about why I needed to cancel the account.  He listened and looked back at the records for my phone line.  While I did not ask for any deal, he admitted error on their part and that the cost should only reflect the one line.  Everything got verified and my plan is what I have been paying all along.  That was almost too easy.

So, I will have my same number and my same phone. My coverage is the same at the same price. I feel now that I can mark this one off of my "I adulted" checklist! I just hope I don't have to do it again any time soon.  But if I do, I will at least have this experience to fall back on.  And the bottom line is if you're nice to customer service representatives, they'll be nice to you!