We have a set of principles, values and beliefs that we recite every day at work:
"We are committed to exemplary service, delivered with integrity, dignity and passion. Our communities for seniors are distinguished by warm, secure and friendly environments. We will enhance each resident's lifestyle by responding immediately to residents' needs and concerns, offering high quality, creatively designed programs, encouraging independence, promoting a sense of community and friendship. We the staff are committed to teamwork, being professional, open communication, fostering a learning environment, continuous improvement, profitability. We live by a standard of conduct which encompasses honesty, accountability, personal development and a passion for excellence."
Every day at work, this is spoken. And I take it to heart. Every day. I hate the days when I don't live up to this expectation. I feel like those are few and far between for me, but it still happens. I once worked a day when I did not "openly communicate" and it could have ended disastrously. I was so overwrought with guilt that I took my leader aside and told her. Luckily, everything turned out alright but it was a scary few days. I think these are more than just words. And I feel lucky that most of the people I work with feel the same way.
Also, it is my personal goal to teach everyone I work with that "exemplorary" is NOT a word LOL
That is all.
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